COVID-19 Update – PLEASE READ
We look forward to your visit! As part of our preparation for your stay we have modified some of our policies to take into account the changing times due to COVID-19. All other policies remain in effect if not specifically modified here. We are taking every reasonable precaution per the Canadian Government guidelines that have been issued, as we take seriously the safety and comfort of our guests. If you are uncomfortable with any of these new policies as a response to COVID-19 please let us know before reserving with us to clarify any question’s you may have, as these policies will be a part of your reservation confirmation acceptance.
As a small 3 room B&B we do not have large groups of people coming & going, but, we’ve taken extra precautions to ensure everyone’s good health. We ask our guests to social distance when using common areas both inside and outside of the B&B. Guests will be required to wear masks in public areas of Explorer House (both inside and outside) where they are unable to meet the safe social distancing standard of 2 meters (6 feet). We will be prepared to wear masks when interacting with our guests for your protection and we expect the same courtesy in return. We will also require you to use hand sanitizer, which we will provide, each time you enter the B&B. Your suite has been prepared with the utmost level of care, beyond our current high standards. In addition, please know that we are spacing reservations where possible with a 24-hour interval between guests per suite to allow significant time for thorough cleaning and disinfecting of all touchable surfaces within the suite. We will be cleaning and disinfecting high touch areas in our common rooms throughout the day and hand sanitizer will be available throughout the common areas as well.
On stays of 1-4 days we will not be offering refresh service of suites for your safety and ours. However, fresh towels and/or amenities will be available to you upon request each day. Just let us know what you need and we will provide it to you.
We normally serve a full 3 course breakfast for all guests together in the dining room at 9am but given the requirement for social distancing we will be offering a breakfast picnic basket for each of our suites. This will be delivered at 9am to your chosen location and each night you will have the opportunity to select from a menu of various items (food & drink) that you would like for breakfast along with the location on the property that you would like to have it delivered to. You will have various options on where you would like to have your breakfast (your room/your private balcony, outside in the gazebo, outside at the fireplace table, etc.). This menu will need to be submitted by 6pm the night before breakfast in order for us to be able to have it ready for you the next morning.
Please note that while staying at Explorer House, you will have to adhere to Niagara-on-the-Lake regulations. Our own policies may change as the town policies change.
Per our normal cancellation policies, for those that booked direct a credit card is required to guarantee your reservation. Cancellation 15 days prior to your scheduled arrival results in no cancellation charges and for cancellations from 7 to 14 days prior to scheduled arrival, a $50 cancellation fee will be charged to your credit card. For cancellations under 7 days prior to scheduled arrival, the full amount of your booking will be charged to your credit card which is non-refundable. Additionally given COVID-19 for those booking direct, should you need to cancel on shorter notice, up to 72 hours before your arrival, we will provide you with a certificate for 50% of the cost of your stay towards a future visit (to be used within a 1 year period of original arrival date).
For reservations made via an on-line booking agency (i.e. Booking.com, Expedia, etc.) the credit card used to hold the reservation will be charged the full amount 31 days prior to your stay. All booking agency cancellations of less than 31 days prior to scheduled arrival are non-refundable and no credit will be issued.
If you are sick or have any symptoms (fever, sore throat, cough, trouble breathing, etc.) before your arrival you must cancel your reservation, so please call us as soon as possible. No guests will be permitted should they be demonstrating any COVID-19 symptoms. We strongly encourage our guests to have travel insurance and/or book direct as the above cancellation policies hold no matter the reason for cancellation.
If you should fall ill during your stay you must notify us immediately and we will work with you on the best way to handle the situation, as there are so many variables that may come into play.
It is always sad when you have to leave us, unfortunately hugs will not be available but we will be there to see you off and wish you safe travels when you check out.
We greatly appreciate you giving us the opportunity to share our home with you. We look forward to making your visit as safe and comfortable as possible and while you are here we are only a phone call away. Please let us know if you need anything or have any questions. We are here for you.
Stay Safe, Stay Small, Stay With Us!